Privacy policy

Giddy Landscapes Pty Ltd (ABN 21 188 929 395) Last updated: 23 July 2026

Giddy Landscapes is a team of friends, and we want you to feel just as comfortable with how we handle your information as you do working with us on your garden. This policy explains what we collect, why, and what you can do about it.

Who this policy covers

This policy applies to anyone who contacts us through our website, joins our waitlist, submits an enquiry through our social media ads, or becomes a client of Giddy Landscapes Pty Ltd, of Ascot Vale, Victoria.

What we collect

Depending on how you get in touch, we may collect:

  • Your name, phone number, and email address

  • Your property address and a description of your project

  • Photos of your property, if you send them to help us understand the job

  • Payment and billing details, if you become a client

  • Basic technical information (like browser type) if you visit our website

How we collect it

We collect information when you:

  • Fill in a form on our website or join our waitlist

  • Submit an enquiry through a Facebook or Instagram ad

  • Email, call, or message us directly

  • Sign a quote or contract with us

If you submit an enquiry through a Meta (Facebook or Instagram) lead form, Meta will also handle some of your information according to their own data policy, in addition to this one.

Why we collect it

We use your information to:

  • Respond to enquiries and provide quotes

  • Plan, schedule, and deliver landscaping projects

  • Send invoices and manage payments

  • Keep records for our accounting and legal obligations

  • Occasionally let you know about relevant updates, if you've asked to hear from us

We don't use your information for anything beyond what's needed to run our business and look after our clients.

Who we share it with

We don't sell or rent your personal information to anyone.

We may share limited information with trusted service providers who help us run the business, including:

  • Our accounting software (Xero), for invoicing and bookkeeping

  • Our cloud storage (Google Drive), for job documents and photos

  • Meta, if you submit an enquiry through a Facebook or Instagram ad

We only share what's needed for these services to work, and we expect these providers to keep your information secure.

We may also disclose information if required by law.

How we store and protect it

We store information using reputable, secure cloud platforms and take reasonable steps to protect it from misuse, loss, or unauthorised access. We keep your information only as long as we reasonably need it for the purposes above, or as required by law.

Your rights

Under the Australian Privacy Principles, you can ask us:

  • What personal information we hold about you

  • To correct any information that's wrong or out of date

  • To delete your information, where we're not required to keep it for legal or accounting reasons

To make a request, or if you have any questions or concerns about how we handle your information, contact us at:

Email: admin@giddylandscapes.com.au Phone: 0414 697 376 Address: Ascot Vale, VIC 3032

If you're not satisfied with our response, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time as our business grows. The most current version will always be available on our website.